THE ROYAL CARE STANDARD, NEW HEALTH AND
SAFETY MEASURES AT ROYAL RESORTS
At Royal Resorts, the health and wellbeing of our guests and
employees is our top priority. We have always operated to
the highest cleaning and sanitation standards, but the
COVID-19 challenge requires raising them even more. The
Royal Care Standard is a new level of care and hygiene, part
of our continued commitment to your health and safety.
The Royal Care Standard comprises additional hygiene and
sanitization protocols for guest rooms, public areas,
offices and back of house where staff work behind the
scenes, in accordance with guidelines issued by the Mexican
Department of Health and the World Health Organization.
Here are some examples of Royal Care Standard measures:
- Practice social distancing and avoiding physical
contact when attending guests.
- Widespread availability of hand sanitizer gel for
guests and staff to use throughout the resorts.
Arriving members and guests will find a hygiene kit
in their room that includes hand sanitizer, face
masks and wipes.
- Incorporation of additional sanitation protocols and
disinfectants in our daily room cleaning procedures,
including extra cleaning for frequently touched
surfaces and soft furnishings.
- Around the resorts, high traffic areas and surfaces
such as tables, door handles, elevator buttons and
handrails will be cleaned and disinfected even more
frequently during the day.
- Changes to seating plans and operating protocols in
restaurants and bars.
- Sports gear, games, Kids Club toys, gym equipment
and fitness machines are cleaned and disinfected
after each use.
- Vans and buses are cleaned and sanitized after each
journey. Passenger numbers will be reduced to allow
for social distancing. Luggage will be sprayed
before being stowed in vans and on arrival at the
We will be sharing more detailed information on the
Royal Care Standard in the weeks to come as we prepare
for your return.